DC Eager Emergency Services : Providing Respect, Understanding and Caring for People and Their Homes
Jun 30, 2017 12:25AM
● By Gisele Rinaldi Siebold
Respect for people and their property, along with kind, caring customer service, are what make DC Eager Emergency Services, LLC a different kind of company. Owner Darlene Eager, who has been in the restoration business for over 15 years, laid the foundation of respect and built DC Eager as a family owned business. This dedicated group of professionals understand the issues homeowners are facing and have the expertise to correct them. The team of professionals share Eager’s love of the business, along with her passion for helping people.
DC Eager Emergency Services restores all types of property damage, such as mold, smoke, water, flooding and sewer backup. Located in Lancaster County, they respond 24 hours a day, seven days a week, and will be on site within hours of a customer’s initial call. They are advocates for awareness, as stated in their motto, “We Educate Before We Estimate.”
“We specialize in taking care of all types of property damage within a residential or commercial building,” explains Eager. “However, we also specialize in taking care of the property owner. Damage to a family’s home can be overwhelming. It is the property owner’s choice, not the insurance company’s choice, when deciding who to call for restoration services. We listen to our customers’ needs and keep them informed of the process every step of the way.”
Services include the cleanup and dry down of all property damage, but they don’t stop there. They can recommend qualified contractors that can help customers repair their homes after the damage has been removed and the home is clean.
The team includes three crews, who work in pairs, and each employee uses a personal protection kit. Certification for the firm and all the employees is provided through the Institute of Inspection Cleaning and Restoration (IICRC), standard for Pennsylvania and throughout the U.S. The IICRC provides a practical set of standards for restoration and remediation in order to implement an advanced training program and course of study leading to certification.
Eager provides monthly in-house trainings for her employees, related to the expected levels of customer service, as well as the quality of work. “When I am looking to hire a new employee, I look for a person who goes above and beyond to provide exceptional, outstanding customer service,” explains Eager. “Respect is at the forefront of the values that we stress, because our job is going into people’s homes to help them deal with some type of overwhelming situation.”
Specialty cleaning includes hoarding, extreme pet odor or sewer backup. In hoarding situations, the staff understands that there are many reasons for this disorder, and the cleaning is done when the homeowner is not at home. Animal waste poses serious health risks through the spread of parasites and bacteria. Extreme pet urine odor may also contain life-threatening levels of ammonia, requiring the use of protective equipment during inspections or remediation.
A sewage backup is one of the most unpleasant problems a property owner can face. It is hazardous to the health of anyone exposed to it, and the longer it goes untreated, the worse it becomes. Sewage is toxic, full of contaminants, chemicals, pesticides, fungi and bacteria that can cause illness, disease and death to both people and pets. Cleaning a sewage leak is best left to professionals because coming into contact with sewage in any way, whether skin contact or inhalation, can cause illness. The DC Eager team cleans it quickly and thoroughly, eliminating the health risks that result from a sewage backup.
Eager provides educational opportunities for professionals in the community. For example, she appreciates the opportunity to meet with local realtors, builders and plumbers to present information about mold and the importance of properly drying the structure of a home or business. Simply put, where there is moisture, there will be mold.
“We want people to know that if they have any questions or need help with any property damage needs, they can give us a call to receive a free estimate,” notes Eager. “Our mission is to help people get back to living quality lives. We respect each and every individual we meet, regardless of their situation, and consider it a privilege to help them.”
Gisele Rinaldi Siebold is a contributing writer to Natural Awakenings Lancaster-Berks edition. Connect with her at [email protected]